FAQ'S – That's A Cool Tee
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FAQ'S

When will I receive my order?

All of our products are custom made and printed on demand. That means you will receive a fresh product with a fresh print every time you place an order. For this reason, processing times will vary. During off-peak months, Tshirts And Tanks are processed within 3-7 business days, Mugs And Hoodies within 5-7 business, and Blankets within 8-10 business days and ready for shipping. Please allow an additional 3-5 business days during peak seasonal months. Once your order has shipped, US orders can expect to receive their order in an average of 3-5 business days. 10-14 Business days for International orders. You will receive notification and a tracking number (when available) when your order has shipped. On average, most US orders will arrive in your mailbox within 1-2 weeks from the time you placed your order. 2-4 weeks for international orders.

 

What shipping service do you use?

All US orders will ship via USPS first class mail or UPS Mail Innovations. International orders will vary.

How are the products printed and what is the quality like?

We use Kornit DTG (Direct To Garment) printers which are the best in the industry and provides the best quality.

What if I have a problem with my order?

We stand behind our products 100% For any reason, if you are not completely satisfied with your purchase, we'll take it back! All we ask is that you return it in it's original packaging and in the same condition you received it.
Order the wrong size? Hey, it happens. We offer free size replacements for up to one size larger or smaller within the same product line.
Damaged? Not a problem! Just take a picture of the damaged product and send it to us so we can verify it and we'll send a replacement right away!

 

Custom Orders:

Want something made just for you? Give us call or send us an email and let us know what you would like and we'll make it!

Don't Take Our Word For it! Here's What Our Customers Think:

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