FAQ'S – That's A Cool Tee
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FAQ'S

When will I receive my order?

All of our products are custom made and printed on demand. That means you will receive a fresh product with a fresh print every time you place an order. For this reason, processing times will vary. During off-peak months, Tshirts And Tanks are processed within 3-7 business days, Mugs And Hoodies within 5-7 business, and Blankets within 8-10 business days and ready for shipping. Please allow an additional 3-5 business days during peak seasonal months. Once your order has shipped, US orders can expect to receive their order in an average of 3-5 business days. 10-14 Business days for International orders. You will receive notification and a tracking number (when available) when your order has shipped. On average, most US orders will arrive in your mailbox within 1-2 weeks from the time you placed your order. 2-4 weeks for international orders.

 

What shipping service do you use?

All US orders will ship via USPS first class mail or UPS Mail Innovations. International orders will vary.

How are the products printed and what is the quality like?

We use Kornit DTG (Direct To Garment) printers which are the best in the industry and provides the best quality.

What if I have a problem with my order?

We stand behind our products 100% For any reason, if you are not completely satisfied with your purchase, we'll take it back! All we ask is that you return it in it's original packaging and in the same condition you received it.
Order the wrong size? Hey, it happens. We offer free size replacements for up to one size larger or smaller within the same product line.
Damaged? Not a problem! Just take a picture of the damaged product and send it to us so we can verify it and we'll send a replacement right away!

 

Custom Orders:

Want something made just for you? Give us call or send us an email and let us know what you would like and we'll make it!

Don't Take Our Word For it! Here's What Our Customers Think:

Impressed So you never know what to expect with online tshirt purchases. I am very impressed. Product looks great and is the correct size. Bonus, I received notifications via email every step of the way. I will definitely be buying from COOL TEE again.

Shawna on Jun 04, 2018

EXCELLENT......customer service!!! Thats A Cool Tee have excellent customer service. Not only did they answers all of my questions in a timely manner they also helped guide me in the size guide. I didn't have to wait long for my shirt to come in and that is always a plus.They did an AWESOME job making the shirt, I love it so much they are making me another shirt. And the design they did to fit the original one I wanted came out better. Thank you! You guys are great. Definitely would recommend

Carmela Copeland on Jan 03, 2018

Shipping was fast and I was very happy with the shirt!” Very happy with the product! Will purchase again from them this company. Shipping was fast and I was greatful since I ordered late.

Rose S. 7/11/18

“Great product” Ordered for my stepfather, he loved it. Great product and great service...............................

Aaron M. on 7/7/18

“I am very please with the product I received” I got everything I asked for and more Love the Tee. Would definitely recommend using this company...

RHONDA J. on 9/4/18

Fast delivery, good quality, I would order from them again. family loved it too. The price was right and met our needs for Christmas.

Ami J. 12/2/18

Very pleased with shirts ordered they look super! Will definitely order more from this company & will recommend to others

Brandie H. 1/1/19

My order was sent to the wrong address. I guess when I put in my address it auto corrected to another similar address. I contacted That's's cool tee and they sent me another product to the correct address. Who does that? The only thing they asked of me was that should I get my original order that I send it back. Would order from them agsin. The stars wouldn't light up on my phone but I would give them 5 stars!

Daryle B. 12/5/18

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